Neo and Sons

FAQS

KICKSTARTER PROJECT

When can I expect to receive the product?

How long is the funding period?

ABOUT PRODUCT

What materials are the bags made of?
The Classic is made of Full Grain Leather with YKK Zips or Nylon with YKK Zips.

What kind of helmets does the bag carry?

How heavy is the bag?

What colors do you have?
Full Grain Leather comes in Black or Brown while Nylon comes in Black.

Does it come with a stabilizing strap?
Yes it does!

RETURN POLICY

MANUFACTURER DEFECTS

  • All customers must first provide photos and an explanation of the defect to support@neoandsons.com.
  • Once the defect is confirmed, Neo & Sons will offer the following options: EITHER reimbursement for a repair (upon receipt of the invoice from the repair) OR an exchange of the defective item for an equivalent replacement.
  • For Exchanges: If the item is no longer in stock, Neo & Sons will offer a refund (less shipping costs) for items within 30 days of purchase, or store credit for items outside of the initial 30 day purchase window. 

RETURN / EXCHANGE POLICY FOR NON-DEFECTIVE ITEMS

  • Merchandise must be returned within 7 days of receipt.
  • Merchandise must show no signs of use.
  • Merchandise must have all tags, including any Neo & Sons hangtags, attached.
  • Customer is responsible for all shipping costs associated with returns & exchanges.
  • Initial shipping costs are non-refundable. 

International Returns

Neo & Sons will work with any international customer to process returns & exchanges based on the aforementioned policies; however, the process for returns will vary country-to-country, and will be determined on a case-by-case basis. International customers should reach out to support@neoandsons.com for return & exchange instructions based on their locations.

Happy & safe riding!

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